D3 Rooms Division

BAN-PT Accreditation – A | Study Duration: 6 Semesters (3-5 years) | Total Credits: 117 SKS | Degree Awarded: Diploma in Tourism (A.Mad.Par).


This program aims to produce graduates who possess the competence to supervise the operational aspects of the Rooms Division. The learning activities are conducted with a 50% theoretical and 50% practical approach, utilizing the Front Office and Housekeeping laboratories.

Learning Outcomes

The Diploma in Rooms Division program is a vocational program that equips students with the skills and knowledge to become supervisors in the Rooms Division, particularly in the Front Office and Housekeeping departments. Graduates of this program are expected to be able to provide excellent service at a 5-star hotel standard in both Front Office and Housekeeping operations. Additionally, they should be capable of planning, implementing, evaluating, and supervising Front Office and Housekeeping operations in accordance with 5-star hotel standards.


  • Handle room reservations, guest arrivals, and departures
  • Manage guest information, correspondence, orders, and belongings
  • Handle telephone, fax, mail, and internet services
  • Process guest account payments
  • Plan and organize MICE events
  • Manage the operational administration of the Rooms Division
  • Prepare rooms and clean other hotel spaces
  • Provide butler services

Graduate Profile

  • Room Division Supervisor
  • Front Office Supervisor
  • Housekeeping Supervisor
  • Laundry Supervisor
  • Entrepreneur
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